Grievance & Complaint Policy

At Gifteez, we value our customers and aim to resolve genuine concerns fairly and efficiently.

If you have a complaint or concern regarding your order, product, delivery, personalisation, payment or customer service, you may contact us using the details below.

How to Raise a Complaint

You can contact Gifteez through:

Phone:
7206680008
7206307700

WhatsApp:
7206680008
7206307700

Email:
Gifteez.india@gmail.com

For faster assistance, please include:

Order number
Customer name
Registered mobile number
Description of the issue
Relevant photographs or videos, where applicable

For product damage, incorrect-product or manufacturing-defect claims, the applicable unboxing-video requirements mentioned in our Cancellation, Refund & Replacement Policy will apply.

Customer Support Hours

Monday to Saturday
10:00 AM – 7:00 PM

Sunday: Closed

Complaints received outside support hours will be reviewed during the next available working hours.

Complaint Review

Once a complaint is received, Gifteez will review the information provided and assess the matter based on the applicable order details, policies and available evidence.

Where additional information, photographs, videos or order details are required, our team may request them before reaching a resolution.

The applicable resolution will depend on the nature of the issue and may include assistance, replacement or another resolution available under Gifteez's applicable policies.

Personalisation-Related Complaints

For personalised products, customers should first review the personalisation details submitted at the time of ordering.

If an issue has occurred due to an error by Gifteez, the matter can be reported to our support team for review.

Issues resulting from incorrect information, photographs or personalisation details provided by the customer are handled according to our Cancellation, Refund & Replacement Policy.

Delivery-Related Complaints

For delivery-related concerns, customers should contact Gifteez promptly.

If a shipment has been returned to Gifteez due to unsuccessful delivery, the applicable 48-hour customer response period and RTO conditions mentioned in our Shipping & Delivery Policy will apply.

Escalation

If you believe your concern has not been adequately addressed, you may contact us again using the contact details above and provide your previous communication or order details so that the matter can be reviewed further.

Gifteez aims to address genuine customer concerns through a fair and transparent process while maintaining the applicable terms and policies governing each order.