Last Updated: 21 September 2026
At Gifteez, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how it is used, who it may be shared with, and how we handle customer-provided personalisation information.
By using the Gifteez website or placing an order with us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Gifteez, we may collect information such as:
Personal Information
- Name
- Mobile number
- Email address
- Billing and delivery address
- PIN code
- Order details
- Other information you voluntarily provide to us
Personalisation Information
For personalised products, you may provide:
- Photographs
- Names
- Personalised messages
- Other information required to create your customised product
We use this information primarily for fulfilling and creating your order.
Payment Information
For orders placed through our website, payments are processed through authorised payment gateways.
Gifteez does not ordinarily receive or directly store your complete card, UPI or other sensitive payment credentials through our own systems.
Payment information is handled by the applicable authorised payment service provider according to its own privacy and security practices.
2. How We Use Your Information
Information collected by Gifteez may be used to:
- Process and fulfil your orders
- Create personalised products
- Confirm order details
- Communicate with you regarding your order
- Provide customer support
- Coordinate delivery
- Provide order and delivery updates
- Handle replacement or other eligible customer-service requests
- Improve our products and services
- Send promotional or marketing communications
- Maintain business and transaction records
We use customer information only for legitimate business purposes connected with our operations and services.
3. Handling of Customer Photographs
Photographs provided for personalisation are used primarily for creating the customer's personalised product.
Gifteez does not generally use customer photographs for advertising, social media, website content or promotional purposes.
As part of our regular internal data-cleanup process, customer-provided photographs stored on our internal systems are generally deleted within 30 days.
We may delete such photographs earlier where they are no longer required.
The 30-day period is an internal operational practice and may vary depending on production, order-support or technical requirements.
4. Customer Content & Photographs in Our Content
Gifteez does not intentionally use private customer information or customer photographs for promotional content without appropriate consideration.
However, Gifteez may occasionally create photographs or videos of its products, warehouse, production environment, packaging or other business activities. In such content, a person's presence, personal information or other incidental information may unintentionally appear in the background.
Gifteez takes reasonable care to avoid intentionally displaying private customer information in such content.
If you believe that your personal information or photograph has been unintentionally displayed in Gifteez content, you may contact us and request that the matter be reviewed.
5. WhatsApp, Email & Customer Communication
Gifteez may contact customers through available communication channels, including:
- Phone
- SMS
- Other applicable communication methods
These communications may relate to:
- Order confirmation
- Personalisation details
- Order updates
- Delivery updates
- Customer support
- Replacement or service requests
Depending on the circumstances, not every communication channel will necessarily be used for every order.
6. Promotional & Marketing Communications
Gifteez may send promotional communications to customers about:
- New products
- Offers
- Seasonal collections
- Special occasions
- Discounts
- Other Gifteez updates
Such communications may be sent through channels such as WhatsApp, SMS or email.
Where applicable, customers may opt out of promotional communications through the available unsubscribe or communication-preference mechanism.
Opting out of promotional communications will not prevent Gifteez from sending essential communications relating to an existing order, transaction, delivery or customer-support matter.
7. Sharing Information With Service Providers
To fulfil an order, certain customer information may need to be shared with trusted service providers involved in the transaction.
For example, delivery information may be shared with:
- Courier and logistics partners
- Delivery personnel
- Shipping service providers
The information shared will generally be limited to what is reasonably required to provide the relevant service, such as the customer's name, phone number and delivery address.
Gifteez does not intentionally share customer photographs or unrelated private information with delivery partners when such information is not required for delivery.
8. Payment Processing
For orders placed through the Gifteez website, payments are processed through authorised payment gateway or payment service providers.
Gifteez does not ordinarily directly process or store complete payment credentials such as card numbers, CVV details or banking authentication credentials.
Payment providers may collect and process payment information according to their own terms and privacy policies.
For orders placed directly through channels such as WhatsApp, phone calls or other direct arrangements, the applicable payment method may be determined by Gifteez based on the circumstances of the transaction.
9. Data Security
Gifteez takes reasonable measures to protect customer information against unauthorised access, misuse, loss or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions when sharing personal information online and should avoid sharing sensitive information through unofficial channels.
10. Data Retention
Gifteez retains customer information only for as long as reasonably required for purposes such as:
- Processing and fulfilling orders
- Customer support
- Replacement or service requests
- Accounting and business records
- Legal or regulatory requirements
- Resolving disputes
- Legitimate business purposes
Personalisation photographs are generally deleted from Gifteez's internal systems within 30 days, subject to the operational circumstances described above.
Other information, such as transaction and accounting records, may need to be retained for longer periods where required for legitimate business, legal or regulatory purposes.
11. Cookies & Website Technologies
The Gifteez website may use cookies, pixels and similar technologies to:
- Operate essential website functions
- Remember preferences
- Understand website usage
- Improve website performance
- Measure marketing and advertising performance
- Provide relevant communications or advertising
Third-party services integrated with the website may also use their own cookies or similar technologies according to their respective policies.
12. Third-Party Services
Gifteez may use third-party service providers for functions such as:
- Payment processing
- Shipping and logistics
- Website hosting
- Analytics
- Marketing
- Customer communication
- Website functionality
These providers may process information according to their own terms, privacy policies and applicable security practices.
13. Children's Privacy
The Gifteez website and products are not specifically directed towards children.
We do not knowingly seek to collect personal information from children without appropriate involvement or consent from a parent or legal guardian.
If you believe that a child has provided personal information to Gifteez improperly, please contact us so that the matter can be reviewed.
14. Your Privacy Choices
Depending on applicable law and circumstances, you may contact Gifteez regarding your personal information, including requests to:
- Understand how your information is being used
- Correct inaccurate information
- Request information regarding your data
- Raise concerns regarding the handling of your personal information
- Opt out of promotional communications
Some information may need to be retained where required for legal, accounting, transaction or legitimate business purposes.
15. Changes to This Privacy Policy
Gifteez may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable requirements.
The updated version will be published on this page with the revised “Last Updated” date.
Customers are encouraged to review this page periodically.
16. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Gifteez through the contact details provided on our website.
We will make reasonable efforts to review and respond to privacy-related requests appropriately.