At Gifteez, every order is carefully prepared and packed before being handed over to our delivery partners. As many of our products are personalised and made specifically for each customer, processing and delivery timelines may vary depending on the product, order volume, destination and courier operations.
Please review this Shipping & Delivery Policy before placing your order.
1. Delivery Coverage
Gifteez delivers across India wherever our appointed courier and logistics partners provide delivery services.
Delivery availability may vary for certain remote, restricted or service-limited locations depending on the courier network.
2. Order Processing & Dispatch
We aim to process and dispatch orders as quickly as possible.
- Most orders are dispatched on the same day or within 24 hours.
- Our standard maximum dispatch timeline is within 48 hours.
- Dispatch timelines exclude weekends, public holidays and courier holidays.
- Personalised orders may require additional processing depending on order volume and production requirements.
Once your order has been dispatched, it is handed over to the applicable delivery partner for transportation.
3. Delivery Timeline
After dispatch, delivery generally takes approximately 6–7 days, depending on the destination and courier network.
Actual delivery timelines may vary based on:
- Delivery location
- Courier service availability
- Remote or difficult-to-service locations
- Weather conditions
- Festive-season order volumes
- Transportation or logistical conditions
- Other circumstances beyond the reasonable control of Gifteez
The 6–7 day timeline is an estimated delivery period and is not a guaranteed delivery date.
4. Shipping Charges
Gifteez may offer free shipping on selected products or orders above a specified value.
Shipping charges may apply to other products or orders depending on the product, destination and applicable shipping conditions.
Any applicable shipping charge will be displayed during the ordering process before the order is completed.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided by the applicable courier partner.
Depending on the courier service, tracking details may be shared through:
- SMS
- Courier tracking link
Tracking availability and the method of communication may vary depending on the delivery partner.
6. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information while placing an order.
This includes:
- Full name
- Complete delivery address
- Correct PIN code
- Active mobile number
- Any other information required for successful delivery
Gifteez cannot be held responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.
Customers are requested to carefully verify their delivery information before completing the order.
7. Delivery Attempts & Customer Availability
Our courier partners may attempt delivery according to their standard delivery procedures.
Customers are expected to remain available at the provided delivery address and cooperate with the delivery partner where required.
Delivery may be affected if:
- The customer does not answer the courier's calls.
- The customer is unavailable during delivery attempts.
- The customer refuses to accept the package.
- The customer does not coordinate with the delivery partner.
- The address or contact information provided is incorrect or incomplete.
Failure to receive an order due to reasons attributable to the customer does not constitute grounds for cancellation, refund or Gifteez Credit.
8. Returned-to-Origin (RTO) / Failed Delivery
If an order cannot be delivered and is subsequently returned to Gifteez by the courier partner, the order may be eligible for re-dispatch, subject to the applicable conditions.
If the customer wishes to have the order re-dispatched, the customer may be required to pay the additional delivery charges applicable to the second shipment.
The additional delivery charges must generally be paid within 24–48 hours of being informed about the returned shipment.
If the customer successfully coordinates with the delivery partner and receives the shipment without it being returned to Gifteez, no additional re-delivery charge will apply.
RTO Customer Response Period
If an order is returned to Gifteez due to unsuccessful delivery, the customer must contact Gifteez within 48 hours of being notified that the shipment has been returned or is being returned.
If the customer does not contact Gifteez within this 48-hour period:
- The order may be treated as closed/cancelled.
- Any partial payment already made towards the order will not be refunded or converted into Gifteez Credit.
- The customer may no longer be eligible to request re-dispatch of the same order under the original delivery arrangement.
- Once the applicable response period has expired and the order has been closed, subsequent requests relating to the cancelled order or payment may not be accepted.
If the customer contacts Gifteez within the applicable 48-hour period, re-dispatch may be arranged subject to payment of the applicable additional delivery charges.
Customers are therefore advised to contact Gifteez promptly if a shipment could not be delivered or has been returned to us.
9. Delays Beyond Gifteez's Control
Gifteez works with third-party courier and logistics partners and therefore cannot guarantee a specific delivery date.
Dispatch or delivery may be affected by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather conditions
- Public emergencies
- Courier network disruptions
- Transportation disruptions
- Government restrictions
- Public or courier holidays
- Unexpected logistical issues
- Significant festive-season order volumes
Such circumstances may result in delivery taking longer than the estimated timeline.
10. Festive & Peak-Season Orders
During festivals, special occasions and periods of unusually high order volumes, courier networks and production operations may experience increased demand.
As a result, dispatch or delivery may take longer than the usual estimated timeline.
Customers are encouraged to place personalised orders sufficiently in advance if the product is required for a specific date or occasion.
11. Damaged Packages & Products
If your package appears damaged at the time of delivery, please follow the unboxing-video requirements specified in our Cancellation, Refund & Replacement Policy.
For any eligible damage or product-related claim, a complete and continuous unboxing video may be required for the claim to be reviewed.
Please retain the product and its original packaging until the matter has been reviewed and resolved.
12. Important Information for Customers
Before placing your order, please ensure that:
- Your delivery address is complete and accurate.
- Your PIN code is correct.
- Your mobile number is active and reachable.
- You are available to receive the shipment.
- You respond to courier calls or delivery communications when required.
- You place your order sufficiently in advance if it is required for a specific occasion.
Our Commitment
Gifteez aims to dispatch orders as quickly as possible and works with courier partners to facilitate delivery across India.
While Gifteez cannot control every aspect of the courier network, we will make reasonable efforts to assist customers with genuine delivery-related concerns.
For personalised products, customers should consider the estimated processing and delivery timelines before placing an order, particularly during festive and peak-order periods.